Frequently Asked Questions

What is MyEDGE?

Can MyEDGE eReader be accessed in offline mode?

Is the MyEDGE eReader bundled with Abiva printed textbooks and/or e- books?

Where do I log in?

What do I need to log in?

What should I do if my account logs out itself?

When I log-in, I'm getting a message that my credentials do not match. What should I do?

I forgot and/or lost access to the email address/password for my account.

How do I change my login information?

Can I access or use MyEDGE eReader even if I'm out of the country?

MyEDGE eReader won’t load. What should I do?

My computer or device freezes or crashes while using MyEDGE eReader. What should I do?

Does MyEDGE eReader have an Admin interface for each school?

Do I need the MyEDGE App to read my e-books?

What if our school has its own e-book reader that we want to use to access Abiva e-books?

Are Abiva e-books free?

Why do I need the e-book if I already have the printed textbook?

What should my computer’s screen resolution be to access MyEDGE eReader?

Can I access the MyEDGE eReader on a tablet?

Can I access the MyEDGE eReader using my phone?

What are the system requirements to run MyEDGE eReader?

What types of technical support does Abiva provide?

How do I request for MyEDGE eReader tech support?

What do I need to report when requesting for tech support?